The internet and online technology enable 'anytime, anywhere' access to information and services and offers the potential to enhance the connection between the public and local government.
Increasingly the public is seeking to use the internet not just as a source of information, but as a medium to complete transactions. The demand for an internet-enabled local government sector has implications for RMA administration and this guidance note has been developed to encourage and assist councils to develop administration systems that will support the online delivery of RMA services (e-RMA).
The guidance note:
- describes what e-RMA is
- identifies the benefits of e-RMA
- identifies the key issues that should be considered when implementing e-RMA
- proposes key actions to help councils develop an e-RMA system.
Increasingly councils are relying on technology to help streamline their RMA administrative processes so that people can more easily access relevant information and services at a time and location that suits.
To help encourage increased take up of e-RMA this note provides guidance on a range of matters councils should take into account before providing RMA related information and services electronically, including:
- ways an e-RMA system can be delivered
- ways councils can gauge their current provision of e-RMA information and services
- ideas on how councils can move towards achieving the electronic administration of the RMA
- key issues that RMA managers should consider to successfully adopt new technology.
The guidance note is not intended to be a technical 'how to' manual but to outline the organisational and structural features of an e-RMA system.